Which account am I tracking?
Your Tokenkarma account receives your readings. Your provider account is the Claude, ChatGPT or other AI account those readings belong to.
Contact supportYour Tokenkarma account
The email you use to sign in to Tokenkarma. Use the same account in your app and extension to keep your readings together.
Your AI provider accounts
The accounts signed in to each AI service. One provider can have several accounts or workspaces, each with its own usage.
Check the account behind a reading
- Open the provider in the browser profile used by the extension. Check the email or workspace currently signed in.
- Open Tokenkarma and find that provider’s row. Where an account marker is available, hover over it to reveal the account email. Keyboard users can focus the marker.
- Compare the email with the provider account you expected. A provider logo alone does not identify which account is being measured.
What you should see: a reading associated with the provider account you checked, rather than a combined total for every account using the same provider.
Several profiles or accounts?
Each browser profile has its own extensions and sessions. Installing in your work profile does not connect your personal profile. Two accounts with the same provider can have different limits and reset times.
Account markers help distinguish identities; their colors are separate from usage warning colors. If your installed version does not show a marker, check the account details available in the app or ask support.
The account still looks wrong
Keep the working connection. Check the Tokenkarma email in the extension and app, then review browser setup. Tell support which provider and profile are affected; never send session cookies or tokens.