My browser is not connecting
Keep your existing setup. You do not need to uninstall Tokenkarma or clear your browser data to retry.
Contact support- Check that the extension is enabled in the browser profile you used for setup.
- Open the extension and check that its Tokenkarma account matches the account in your app.
- Check your internet connection. If you are offline, reconnect before trying again.
- If you closed the browser, reopen the same profile and check the extension’s status.
- If a sign-in attempt has expired, start sign-in again from the extension. Do not reuse an expired sign-in code.
The app is waiting for the extension
If you started setup from Tokenkarma, return to its connection tab after adding the extension. Installing from the store alone does not confirm which Tokenkarma account should receive your readings.
If you closed the tab or the invitation expired, restart setup from the app. Keep the same browser profile and check the displayed account before confirming. You do not need to delete the app, clear cookies or remove working connections.
My app shows a different setup screen
Follow the instructions shown by your installed app. The coordinated 0.2.0 setup is still being validated; these instructions do not assume that its automatic handoff is available.
Contact support